Return & Refund Policy
At The Container Store, customer satisfaction is one of our top priorities.
We want you to feel confident when purchasing our home appliances. If your order does not meet your expectations, our return and refund process is designed to provide a simple and transparent solution.
This policy explains the conditions for returns, exchanges, and refunds.
1. Return Requirements
Customers may request a return within 30 days after receiving their order.
To qualify for a return, the item must meet the following conditions:
β’ The product must be unused and in its original condition
β’ All original accessories, packaging, and included materials must be returned
β’ The item must not show signs of damage, misuse, or alteration
β’ Proof of purchase or order information must be provided
Returns that do not meet these requirements may not be accepted.
2. Requesting a Return
Before sending any item back, please contact our customer support team:
Email:
service@compurewellity.com
Please include:
β’ Order number
β’ Reason for return
β’ Photos or additional details if the item has an issue
Once your return request has been reviewed and approved, we will provide the necessary return instructions.
Please do not ship items back without prior approval, as unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If you receive:
β’ A damaged product
β’ A defective appliance
β’ The wrong item
Please contact us as soon as possible.
Our team will review your request and work with you to provide an appropriate solution, such as a replacement or refund when applicable.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
β’ Items damaged due to improper use or handling
β’ Products missing original parts or packaging
β’ Clearance or final sale items
β’ Gift cards
β’ Products that cannot be resold due to hygiene or safety considerations
If you are unsure whether your purchase qualifies, please contact our support team before submitting a return request.
5. Product Exchanges
If you would like to exchange an item, we recommend the following process:
- Request a return for the original product
- Once the return is approved, place a new order for the replacement item
This helps ensure you receive your preferred product as quickly as possible.
6. Refund Process
After your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
If your refund is approved:
β’ The refund will be issued to your original payment method
β’ Processing may take up to 10 business days
β’ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us for assistance.
7. Return Shipping Information
Please contact our customer service team before returning any product.
Return instructions and shipping details will be provided after your return request is approved.
Customer Support:
The Container Store
Phone:
+1 703 469 1560
Email:
service@compurewellity.com
Address:
2800 Clarendon Blvd R-750
Arlington, VA 22201
United States
8. Customer Support
We are committed to making every return experience as smooth as possible.
If you have any questions about returns, refunds, or your order, please contact our support team:
Email:
service@compurewellity.com
We appreciate your trust in The Container Store and thank you for giving us the opportunity to serve you.