At The Container Store, we know that receiving your order is an important part of your shopping experience.

We are committed to providing a reliable and convenient delivery process, ensuring your home appliances arrive safely and efficiently.

This Shipping Policy explains how your order is prepared, shipped, tracked, and delivered.

Our Delivery Commitment

Every product we offer is selected with everyday households in mind.

From the moment your order is placed, our team works to ensure your items are carefully processed, packaged securely, and prepared for shipment.

Our goal is to provide:

• Safe and reliable delivery
• Clear order updates throughout the shipping process
• A smooth shopping experience from checkout to delivery

We appreciate your patience while we carefully prepare your order.

1. Order Processing & Shipping Costs

Once your order has been submitted, our team begins preparing it for shipment.

Processing Time

Orders are typically processed within:

1–3 business days

During busy periods, such as holidays or promotional events, processing may require additional time.

Shipping Fee

Shipping fees are calculated based on your order details and delivery location.

Any applicable shipping costs will be clearly displayed during checkout before payment is completed.

2. Estimated Delivery Schedule

Delivery times may vary depending on your location, carrier availability, and seasonal demand.

Please note that delivery estimates are provided as a guideline and do not represent guaranteed arrival dates.

Unexpected delays may occur due to weather conditions, carrier disruptions, or other circumstances beyond our control.

3. Tracking Your Order

After your order has been shipped, you will receive a confirmation email containing your tracking details.

Please keep in mind:

• Tracking information may require 24–72 hours to become active
• Carrier updates may appear gradually during transit
• Your package may continue moving even if tracking has not updated recently

If you have any concerns regarding your shipment, our support team is happy to assist.

4. International Shipping, Duties & Taxes

For orders shipped outside the United States, additional customs requirements may apply depending on the destination country.

Customers are responsible for:

• Import duties
• Local taxes
• Customs fees charged by their country’s authorities

The Container Store is not responsible for delays caused by customs inspections or clearance procedures.

5. Changes, Cancellations & Address Updates

We process orders as quickly as possible to ensure timely delivery.

If you need to update your shipping information or request an order cancellation, please contact us as soon as possible:

Email:
service@compurewellity.com

Requests must be submitted within 12 hours of purchase.

Once an order has entered fulfillment or shipment preparation, changes may no longer be possible.

6. Damaged, Missing, or Incorrect Orders

We want every customer to receive their order in perfect condition.

Damaged Products

If your item arrives damaged, please contact our support team within 72 hours of delivery and include:

• Your order number
• Photos of the damaged item and packaging

We will review your request and provide an appropriate solution.

Missing Packages

If your tracking information shows your package has been delivered but you cannot locate it, please contact us so we can help investigate the issue.

If the carrier confirms a package was lost during transit, we will work with you to resolve the situation.

Customer Support

If you have any questions about your shipment, please contact:

The Container Store

Phone / Text:
+1 703 469 1560

Email:
service@compurewellity.com

Address:
2800 Clarendon Blvd R-750
Arlington, VA 22201
United States

Thank you for choosing The Container Store.

We appreciate your trust and are committed to making every order experience simple, reliable, and convenient.